One of the diagnostic tests done under the Microsoft support case was to try to duplicate the user’s CRM client for Outlook settings on a stand-alone computer. We finally created an MS support case which did not turn up a specific problem but led me to resolve the problem. We tried the usual steps to un-configure and reconfigure the CRM Client and then do the same which included removing the Appdata components related to the CRM client for the user’s profile, with the same results.
This was in a term server environment, and only 1 user was reporting the problem.
Outlook would consistently crash when opened with the CRM client enabled.
Our team was recently presented with a puzzling issue for one user.
